Goalyn
Football, redefined.

Privacy Policy & Support

We take your privacy seriously. Below you'll find how Goalyn handles your data, plus everything you need to get help with the app.

Last updated: May 9, 2026
Version 1.0
GDPR & CCPA Compliant

1Introduction

Goalyn ("we", "our", "us") provides a football companion app delivering live scores, fixtures, statistics, and team data. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.

By using Goalyn, you agree to the collection and use of information in accordance with this policy.

2Information We Collect

Information you provide

  • Account preferences such as favorite teams, leagues, and notification settings.
  • Optional feedback or messages you send to our support email.

Information collected automatically

  • Device information: model, OS version, language, time zone, and unique device identifiers.
  • Usage data: features accessed, screens viewed, and crash diagnostics to improve stability.
  • Approximate location (only if you enable location-based features) for region-specific content.

Third-party sports data

Live scores, fixtures, and statistics are provided through licensed sports data APIs. We do not share your personal information with these providers.

3How We Use Your Information

  • To deliver core app functionality including scores, fixtures, and team updates.
  • To send push notifications you have explicitly opted into (goals, kickoffs, results).
  • To diagnose technical issues, prevent abuse, and continuously improve performance.
  • To respond to your support requests and feedback.

4Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only with trusted service providers strictly necessary for app operation:

  • Cloud hosting and analytics for app stability (e.g., Firebase, crash reporting).
  • Push notification delivery providers (Apple APNs, Google FCM).
  • Sports data API providers for match information.

5Data Security

We use industry-standard encryption (TLS/HTTPS) for data in transit and at rest. Access to backend systems is restricted to authorized personnel only. While no method is 100% secure, we continuously review and improve our security practices.

6Your Rights

Depending on your jurisdiction (including GDPR for EU/UK users and CCPA for California residents), you have the right to:

  • Access and request a copy of your personal data.
  • Correct or update inaccurate information.
  • Request deletion of your data (the "right to be forgotten").
  • Withdraw consent for data processing at any time.
  • Object to or restrict certain types of processing.

To exercise any of these rights, contact us at the support email below.

7Children's Privacy

Goalyn is not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can remove it.

8Data Retention

We retain personal data only as long as necessary to provide our services and meet legal obligations. Usage logs are typically retained for up to 24 months. You may request earlier deletion at any time.

9Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by updating the "Last updated" date above. Continued use of the app constitutes acceptance of the revised policy.

10Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please reach out to us:

Privacy & Data Inquiries delva.ardas1989@outlook.com
Send Email

We're Here to Help

Whether it's a missing match, an account issue, or a feature suggestion — we read every message. Most questions are answered within 24–48 hours.

Match Data Issues

Wrong score, missing fixture, lineup error, or live update delay.

🔔

Notifications

Not receiving alerts? Check device permissions, then write to us.

App & Performance

Crashes, slow loading, login issues, or unexpected behavior.

Feature Requests

Got an idea to make Goalyn better? Tell us — we'd love to hear it.

Support Email delva.ardas1989@outlook.com
Contact Support

?Frequently Asked Questions

Why is a match score not updating in real time?

Live updates depend on data feed availability and your network connection. Pull down to refresh, ensure background refresh is enabled in your device settings, and verify a stable internet connection.

I'm not receiving push notifications. What should I do?

Open your device Settings → Notifications → Goalyn and ensure notifications are allowed. Then in the app, check that notifications are enabled for your favorite teams. If the issue persists, email support.

How do I add or change my favorite teams?

Go to the Teams or Search section, tap the star icon next to any team to add it to favorites. To remove, tap the star again. Your selection syncs across the app instantly.

Is Goalyn free to use?

Yes — core features including live scores, fixtures, and team data are free. Some advanced or premium features may be introduced in future updates and will be clearly labeled.

The app is crashing. How can I help you fix it?

Please email us with: device model, OS version, app version, and a description of when the crash occurs. Screenshots or screen recordings are extremely helpful.

How do I delete my data or account?

Send a deletion request to delva.ardas1989@outlook.com from the email associated with your account. We will process your request within 30 days, in line with GDPR/CCPA requirements.

Which leagues and competitions does Goalyn cover?

Goalyn covers major domestic leagues (Premier League, La Liga, Serie A, Bundesliga, Ligue 1, Süper Lig and more), continental tournaments (UEFA Champions League, Europa League), and major international competitions.

How can I suggest a new feature?

We genuinely love hearing from users. Email your suggestion with subject line "Feature Request" and we'll add it to our roadmap consideration list.

iBefore You Email

To get the fastest answer, please include the following in your message:

  • Device type and OS version (e.g. iPhone 15, iOS 18.2).
  • Goalyn app version (found in app Settings).
  • A clear description of what happened and what you expected.
  • Screenshots or a short screen recording, if possible.